Maximize the reliability and performance of your servers and business applications without adding IT staff. Refocus your IT staff onto more strategic business building initiatives.
We provide advanced server management and monitoring tools, and our engineers can remotely perform a majority of the server management functions you might provide onsite. We proactively manage and monitor your HP, Dell and IBM Windows servers, and our technical team and security experts are poised to handle any issues that might occur—no matter what time of day or what day of the year—to minimize any impact on your business.
This service provides you with real time awareness of the state of your network through our web interface tool. This way, you can know as soon as we do if your servers, applications and IT services are experiencing outages, performance degradation or approaching critical availability thresholds.
Our staff monitor your servers and when an issue occurs we alert you to the issues and problems.
If you have the Management option, then in addition to alerting you to the server issues, we take immediate action to resolve the issues. Our technical teams and security experts are poised to handle any issues that might occur—no matter what time of day or what day of the year, and stay engaged until the problem is resolved. We handle remediation with your circuit providers and hardware suppliers ensuring replacements parts are ordered and repairs are completed.
Our advanced trouble ticketing and change management system accepts both manual as well as automated input of incidents and requests. This allows you to easily request changes, ask questions or log incidents using a simple, straightforward approach.
You’ll be able to accurately forecast system upgrades because you’ll have all the historical data you need. Quickly build a long term capacity plan to help senior management plan for future system upgrades and accurately estimate IT budgets.